The ingredients for a best-in-class Checkout UX - Part 1

We look at what to consider when designing a seamless checkout experience. Part 1 focuses on messaging, login, auto fill forms, and delivery.

The ingredients for a best-in-class Checkout UX - Part 2

Part 2 explores how checkout flows should be structured, and how payment methods can have a big impact on tech savvy customers.

How to understand your Customer Experience Maturity level

When was the last time you reviewed your brand's CX? Judging CX effectiveness demands a variety of inputs and lenses. We take a closer look.

How mapping customer experiences empowers market disruption

How CX mapping plays a vital role in matching your market proposition to your customer needs, thus increasing your chances of a successful launch to market.

Amazon Alexa and the rise of personal voice assistants

 This playbook looks at the main voice devices available today - with a close look at Amazon's Alexa and related 'skills' to help you skill up!

"Wunderman Thompson Commerce fully understands our online and offline customers, and how the journeys can sometimes be quite a tangled web. This relationship has meant that, across projects, we've been able to work seamlessly to improve both our online and offline customer experience."

Andrew Grainger

CTO, GAME

"Moving to a new digital platform has really set us up for growth for the next 3 years. Wunderman Thompson Commerce has been instrumental in helping us innovate and deliver a first-class customer experience, both on- and offline."

Russell Harte

Group Technical Director, DFS

"Much of the work by Wunderman Thompson Commerce allows us to build new and exciting functionality that will make the shopping experience better, faster, and more efficient for our customers. Customers can look forward to some exciting developments!"

Clive West

(former) Digital Director, Halfords Group