Planning for this future is vital - it's what will keep businesses relevant in decades to come.
So we pooled the insights, opinions and plans of 500+ commerce leaders across the UK and US to find out just how ready they are.
We looked at what makes them tick as both leaders and consumers – and examined key areas of conflict, confusion and inspiration that our data uncovered, from the future-readiness of their thinking and strategies, to their views on the retail giants, to how they hope to plan to appeal to the next generation of customers, and much more.
the conflict at the heart of key decisions by commerce leaders
the importance of marketplaces, omnichannel and social commerce in future retail
what digital commerce leaders think about the current and future commerce landscape
where to focus to succeed in the future of commerce
why you should be planning more than 15.5 months ahead