Ecommerce and other digital commerce channels have brought unprecedented choice and convenience to consumers, but do not satisfy all of their needs. For many, shopping is a shared, social experience, and direct brand interaction is what shapes perception, builds trust, and creates affinity.
Hybrid digital-physical experiences will become the norm. The average consumer doesn't know or care about "channel". They know what they want, and expect to get that problem solved painlessly. Retailers that wish to thrive will understand this and adapt their strategies accordingly. The answer isn't either digital or physical; it's giving consumers the best of both worlds. Download this report to learn what that looks like.
The world of retail is experiencing a revolution. Be it the closure of stores, the shift to more online spend, or the pure-plays' move into bricks and mortar - the rules of retail are changing, fast! Whilst this quick-changing landscape might appear frightening, the opportunities for success are innumerable. Yet, many organisations are ignoring some of the key macro trends that will define the future of retail.
This guide is designed to help you visualise this future, and inspire yours.
Navigating the ecommerce landscape is a tricky business for brands and retailers. Choosing the right platform for a product, competing or collaborating with Amazon, and whether to embrace new technology, are only some thoughts that will keep many of them up at night.
But how are these brands and retailers reacting, not just to today's demands of consumers, but to tomorrow's tech-savvy shoppers?